Man with Van Surbiton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Surbiton provides man and van, removals, collection, delivery and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Client means the person, company or organisation that requests or pays for the services.
Services means any man and van, removals, transport, collection, delivery, loading, unloading, packing, or related service provided by us.
Vehicle means any van or other vehicle used by us to provide the services.
Goods means the items and property which the client asks us to move, transport, collect, deliver or otherwise handle.
We, us, our means Man with Van Surbiton.
2. Service Area
We primarily operate within Surbiton and surrounding areas, including nearby boroughs and towns. We also offer removals and transport services to and from other locations within the United Kingdom by prior arrangement. Any reference to our service area in quotations or correspondence is indicative only and does not limit these Terms and Conditions.
3. Booking Process
3.1 All bookings must be made directly with us in advance. A booking is only confirmed when we have provided you with a booking confirmation and, where required, you have paid any deposit specified.
3.2 When requesting a quotation, you must provide accurate information, including but not limited to:
the collection and delivery addresses
the number of floors and the presence or absence of lifts
the distance from the property to where the vehicle can be parked
a clear description and approximate quantity of the goods to be moved
any items that are particularly heavy, bulky or fragile
any expected access restrictions or timing limitations.
3.3 Our quotation is based on the information supplied by you. If on the day of the service the actual requirements differ materially from what was stated, we reserve the right to adjust the price accordingly or decline to carry out part or all of the work.
3.4 It is your responsibility to ensure that someone with authority is present at both the collection and delivery addresses at the agreed times to direct the work and sign any documentation.
4. Quotations and Pricing
4.1 Unless stated otherwise in writing, quotations are estimates only and are based on:
the information supplied by you
our current rates for labour, fuel and any other relevant costs
the assumption of normal access and conditions at collection and delivery points.
4.2 Quotations do not usually include charges for parking, tolls, congestion charges, ferry fees, low emission or clean air zone fees, or any similar additional costs, unless specifically stated. Such costs will be charged to you at cost where applicable.
4.3 We reserve the right to amend our rates at any time before a booking is confirmed. Once a booking is confirmed, any change in price will only apply where the scope of work or circumstances differ from those on which the original quotation was based.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion, depending on the nature of the job.
5.2 All deposits are non refundable unless otherwise stated in these Terms and Conditions.
5.3 Balances must be paid in full immediately upon completion of the work or in accordance with any separate written agreement. Until payment is received in full, we reserve the right to retain goods in our possession and to exercise a lien over them.
5.4 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate, as well as any reasonable costs incurred in recovering the debt.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 If you cancel more than 72 hours before the agreed start time, any deposit paid may be retained as a cancellation fee, at our discretion, to cover administrative and scheduling costs.
6.3 If you cancel within 72 hours of the agreed start time, we reserve the right to charge up to 50 percent of the quoted price.
6.4 If you cancel within 24 hours of the agreed start time, or fail to be present at the agreed time and place, we may charge up to 100 percent of the quoted price.
6.5 If you wish to change the date, time or scope of work, we will use reasonable efforts to accommodate the change, but this cannot be guaranteed. Changes may result in a revised quotation and additional charges.
7. Client Responsibilities
7.1 You are responsible for:
ensuring that all goods are properly packed, secured and ready for transport unless you have expressly booked a packing service
disconnecting and preparing appliances and equipment, including washing machines, fridges and electrical items
obtaining all necessary permissions for access, parking, and the removal or delivery of goods
ensuring that there is suitable and safe access to the property for our vehicle and team
informing us of any fragile, valuable, unusual or heavy items that require special handling.
7.2 You must not ask our staff to do anything that is unsafe, illegal, or beyond the agreed scope of the service. We may refuse to carry out any work that we reasonably believe may cause injury, damage or is contrary to law or regulation.
8. Items Not Accepted for Transport
8.1 We do not accept the following items for transport or removal unless expressly agreed in writing in advance:
explosives, firearms, ammunition or weapons
flammable or hazardous substances, including gas cylinders, fuels, chemicals or toxic materials
live animals or plants
cash, jewellery, watches, precious metals or stones
important documents such as passports, securities or financial instruments
illegal goods or items obtained unlawfully.
8.2 If you include any such items without our prior written consent, we will not be liable for any loss, damage or delay relating to them, and you will be responsible for any loss, damage or expense we incur as a result.
9. Loading, Unloading and Access
9.1 You are responsible for reserving suitable parking and ensuring that we have reasonable access to both the collection and delivery addresses. Any parking fines or penalties incurred as a result of inadequate arrangements may be charged to you.
9.2 We may refuse to move goods if we consider that access is unsafe or unsuitable, or if moving the goods is likely to cause structural damage to the property. In such a case, you will still be liable for any charges for work already carried out and any waiting time.
9.3 Where access involves stairs, narrow passages, or other challenging conditions, you must inform us in advance. We reserve the right to charge extra for difficult access or where the work requires more time or personnel than originally estimated.
10. Waste, Disposal and Environmental Regulations
10.1 We are not a general waste carrier and do not provide household rubbish clearance unless specifically agreed as part of the service and in compliance with applicable waste regulations.
10.2 Any waste or items for disposal must be clearly identified and agreed with us prior to loading. We reserve the right to refuse to carry items that we reasonably believe to be unsuitable, hazardous, or not permitted under applicable waste and environmental laws.
10.3 Where we agree to remove items for disposal, we will take them to an authorised facility or recycling centre in accordance with UK waste regulations. You are responsible for any associated fees or charges, which may be in addition to our standard service charges.
10.4 You must not request that we dispose of items in an unlawful or environmentally harmful manner. We will not be liable for any consequences arising from your failure to comply with applicable waste or environmental regulations.
11. Liability for Loss or Damage
11.1 We will take reasonable care in handling your goods. However, our liability for loss or damage is subject to the limitations set out in this section.
11.2 We will not be responsible for loss or damage arising from:
your failure to pack items properly where packing is your responsibility
inherent defects or weaknesses in goods, including those arising from wear and tear, age or poor construction
the dismantling or reassembly of furniture or other items, unless carried out by us as part of the agreed services
electrical, electronic or mechanical derangement of goods, unless there is clear external damage caused by our negligence
loss or damage not reported to us in writing within 48 hours of completion of the service.
11.3 Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, shall not exceed a reasonable replacement cost of the affected items, subject to a fair and proportionate limit per job. If you require a higher level of cover, you must notify us in advance so that we can consider arranging appropriate insurance at additional cost.
11.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from any delay, loss, damage or failure to perform.
12. Delays and Events Beyond Our Control
12.1 While we aim to adhere to agreed dates and times, they are estimates only. We will not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, breakdowns, or delays caused by third parties.
12.2 If we are delayed or prevented from carrying out the services as planned due to factors beyond our control, we will take reasonable steps to inform you and to complete the work as soon as reasonably possible. In such circumstances, we will not be liable for any resulting loss, and additional waiting or rescheduling charges may apply.
13. Insurance
13.1 We maintain insurance appropriate to the nature of our services. However, it is your responsibility to ensure that your own contents or household insurance provides adequate cover for your goods during removal and transit.
13.2 If you require additional or specific insurance cover for high value or fragile items, you must inform us in advance. Any such cover may be subject to additional cost and separate terms.
14. Complaints
14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with a member of our team as soon as possible so that we have an opportunity to rectify the situation.
14.2 Any complaint regarding loss or damage to goods must be notified to us in writing within 48 hours of completion of the service. You should provide a clear description of the issue and any supporting evidence reasonably available.
14.3 We will review your complaint and respond within a reasonable period. Our aim is always to resolve matters fairly and promptly.
15. Data Protection and Privacy
15.1 We will collect and use personal data such as your name, address and contact details solely for the purpose of providing and managing the services you have requested, and for related administrative purposes.
15.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom and will not sell or disclose your details to third parties except where required to deliver the service, comply with law, or with your consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the provision of services will apply to that booking or service.
17.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.4 These Terms and Conditions, together with any written quotation or confirmation we provide, set out the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
