Terms and Conditions for Man With Van Surbiton

These Terms and Conditions set out the basis on which Man With Van Surbiton provides moving, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create clarity around the booking process, payment obligations, cancellation rules, liability limits, waste handling, and the legal framework that applies to our services.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Surbiton, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply to domestic and commercial jobs alike, unless we agree otherwise in writing. They should be read together with any quotation, booking confirmation, or written instructions provided before the job starts.

We aim to provide a flexible man and van service that is efficient, careful, and professionally managed. However, the nature of removals, transport, loading, unloading, and disposal means that some matters may be affected by weather, access restrictions, parking availability, traffic conditions, or the condition of items being moved. These terms explain how such matters are handled so that expectations remain fair and realistic for both parties.

1. Booking Process

A booking is only confirmed when we have agreed the required service, date, estimated duration, and any special conditions, and we have issued a written confirmation or otherwise accepted the job. A quote may be based on information provided by you, including the number of items, size and weight of goods, access arrangements, distance to be travelled, and whether any loading or unloading assistance is needed. If the information you provide is incomplete or inaccurate, the final price or time required may change.

We may request photographs, a list of items, or additional details before confirming a Surbiton man with van booking. This helps us determine the appropriate vehicle, number of staff, and equipment required. You agree to ensure that all information supplied to us is true, complete, and current. If material facts change before the service date, such as the addition of extra items, heavy furniture, or restricted access, you must tell us as soon as possible.

The booking holder must be authorised to act on behalf of all persons for whom the service is arranged. If the service is booked for a third party, the person making the booking remains responsible for payment unless we agree in writing that another party will be liable. We may refuse or cancel a booking if we believe the service would be unsafe, unlawful, impractical, or outside the scope of what was originally agreed.

2. Service Scope and Customer Responsibilities

Our service may include transport only, loading and unloading assistance, furniture handling, local or long-distance delivery, and related moving support. Unless expressly included in the quotation, we do not provide packing materials, dismantling, reassembly, storage, specialist hoisting, or the removal of hazardous materials. Any extra tasks requested on the day may be accepted at our discretion and may incur additional charges based on time, labour, and equipment used.

You are responsible for ensuring that items are properly packed and suitable for transport, unless packing has been expressly included in our service. Glass, ceramics, electronics, artwork, plants, liquids, perishable goods, and fragile items should be packed securely and marked clearly where appropriate. We are not responsible for damage caused by poor packing, unsuitable containers, hidden defects, or pre-existing wear and tear.

You must ensure that access routes, parking spaces, lifts, stairways, and entrances are available and safe for use at the agreed time. If permits, building approvals, concierge access, or parking permissions are required, it is your responsibility to arrange them unless we expressly agree to do so. Delays caused by access issues may affect timings and can result in waiting charges or rescheduling fees.

3. Payments, Deposits, and Charges

All prices are set out in the quotation or booking confirmation and may be based on hourly, fixed, or agreed package rates. Unless stated otherwise, quotations are valid only for the period specified and may be revised if the job details change. Charges may include labour, vehicle use, fuel, congestion or parking-related costs where applicable, waiting time, additional stops, additional handling, and disposal or recycling charges where relevant.

We may request a deposit or prepayment to secure a booking, especially for larger jobs, weekend work, or services requiring allocated resources in advance. Any deposit payable will be clearly stated before the booking is confirmed. Unless otherwise agreed, payment must be made in full on completion of the service on the same day. We may accept bank transfer, card payment, or other methods notified in advance, but we are not obliged to accept cash or any particular payment form.

Late payment may result in administrative charges and, where permitted by law, interest on overdue sums. You are responsible for any bank charges, failed payment fees, chargeback costs, or collection expenses incurred due to non-payment. If we reasonably believe that payment will not be made, we may suspend work, retain goods within the limits permitted by law, or decline to release items until outstanding sums are settled.

4. Cancellations and Changes

You may cancel or amend a booking by giving us notice as early as possible. If you cancel within an agreed notice period, we may refund any prepaid sums less reasonable administration or card processing costs. If you cancel at short notice, especially after resources have been allocated, staff have been dispatched, or the vehicle has left for the job, we may charge a cancellation fee to recover our losses.

If you are a consumer booking services for personal use, and the booking is made at a distance or off-premises, you may have statutory cancellation rights under the Consumer Contracts Regulations 2013, subject to any lawful exceptions. Where you request us to begin services within the cancellation period, you may lose the right to cancel once the service has been fully performed, and you may owe payment for work already completed. We will explain this where required.

We may cancel or reschedule a booking if we are prevented from performing the service by events beyond our reasonable control, including severe weather, vehicle breakdown, road closures, staff illness, accidents, or legal restrictions. In such cases, we will take reasonable steps to notify you and agree a revised date where possible. We will not be liable for losses arising from a genuine postponement caused by such events, provided we act reasonably and in good faith.

5. Liability, Damage, and Insurance

We will exercise reasonable care and skill when carrying out our service. However, our liability is limited to direct losses that are reasonably foreseeable and caused by our proven negligence or breach of contract. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Where damage is alleged to have occurred, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after discovery. To assist with assessment, you should keep the item, packaging, and any relevant evidence available for inspection. We may require photographs, proof of value, receipts, or an independent repair estimate. We are not responsible for pre-existing defects, wear and tear, concealed damage, or damage arising from inadequate packing, overloading, or customer instructions.

Our liability for loss or damage to goods is limited to the amount payable under our insurance policy or, if lower, the value of the affected item at the time of the incident, subject to the terms of the policy and any excess. We are not liable for indirect or consequential losses, including loss of earnings, missed appointments, business interruption, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms affects your statutory rights as a consumer.

6. Waste Regulations and Disposal

Where our service includes removal, disposal, or transfer of unwanted items, waste will be handled in accordance with applicable UK waste laws and environmental regulations. This includes compliance with the duty of care relating to waste transfer, segregation, transport, recycling, and lawful disposal. We may refuse to remove items that are hazardous, contaminated, banned, or unsuitable for transport or disposal under current regulations.

You must accurately describe any waste items before the booking. If an item is classed as electrical equipment, batteries, chemicals, paint, oil, gas cylinders, asbestos-containing material, sharps, or any other regulated waste, you must tell us in advance. Additional charges may apply for special handling, separation, or licensed disposal routes. We will not knowingly handle waste in a way that breaches the law or places our staff, the public, or the environment at risk.

By asking us to remove items, you confirm that you either own the items or are authorised to arrange their disposal. You also confirm that the items are not stolen, illegally dumped, or subject to legal restriction. If waste transfer documentation is required, you agree to provide the necessary information and cooperate with lawful record-keeping. We may decline any collection where the paperwork, description, or condition of the waste is inadequate.

7. Delays, Access, and Operational Issues

Times given for arrival or completion are estimates unless we expressly state otherwise. We will aim to attend within the agreed window, but delays may occur due to traffic, weather, road conditions, prior jobs overrunning, or access problems. If waiting time is caused by factors outside our control, additional charges may apply based on the labour and vehicle time lost. We will always seek to keep you informed where practicable.

If we are unable to access the property, load items, or complete the job because you are unavailable, keys or access codes are missing, lifts are unusable, or the site is unsafe, we may charge for wasted attendance and any time already spent. If the service requires multiple trips, lifts, stair carries, or long carries from vehicle to property, these conditions may affect the final cost unless they were already included in the quotation.

You must ensure that any items to be moved are ready at the agreed time and that any necessary instructions are given clearly. We are entitled to rely on your instructions, and we will not be liable for losses caused by misleading, incomplete, or late information provided by you or your representatives. If you change the destination, route, or delivery requirements during the job, we may revise the charge accordingly.

8. Governing Law and General Terms

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may also have access to the courts of their home jurisdiction where required by law.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing by both parties.

These Terms and Conditions form the basis of a fair and transparent service relationship for customers using our man with van service. They are designed to protect both the customer and the provider by clearly setting out what is included, how charges are applied, what happens if plans change, and how claims are handled. By booking with us, you acknowledge that you have read, understood, and accepted these terms.